Refund policy

Refund Policy

We want you to love what you ordered. Here is how returns and refunds work.

Returns

You can request a return within 30 days of delivery for items that are returnable. Returned items must be in their original condition, with all parts and accessories. Items that come back used, damaged or incomplete may receive a partial refund.

Items that cannot be returned

Food, beverages and other ingestible products cannot be returned for a change of mind, for food safety reasons. This includes our CBD sodas, CBD honey sticks and gourmet jerky. Items marked Final Sale also cannot be returned.

Damaged, defective or incorrect items

If an item arrives damaged, defective or not as described, you are covered, even when the item is not returnable. Contact us within 90 days of delivery and we will send a replacement or refund your purchase. Photos of the item and the packaging help us fix it faster.

How to start a return or refund

Email hello@asweetsip.com or call 720-505-7214 (9 AM to 5 PM MST). Include your order number and a short description of the problem. We respond within 4 business days.

Return shipping

We cover return shipping when the return is our error, such as a damaged, defective or incorrect item. If you are returning an item because you changed your mind, you cover the return shipping cost.

When you get your refund

Refunds go back to your original payment method. We issue them within 3 to 10 business days after we receive and process your return. Your bank may need up to 14 more business days to make the funds available.

Cancelling an order

If your order has not shipped, contact us right away and we will cancel it. We refund cancelled orders within 5 calendar days.